FREQUENTLY ASKED QUESTIONS:
1. Is it compulsory to switch to a retailer?
-> No.
2. Why did the government introduce Open Electricity Market?
-> To allow people to have the power to choose with different price plans and retailers. (like other countries are practicing)
-> To create more job opportunities.
3. Will the electricity supply be affected if I switch to a retailer?
-> No. SP will continue to operate the national power grid and deliver electricity to everyone.
4. Will I still be eligible for U-Save rebates?
-> Yes.
5. What happens to my gas or water supply if I switch over?
-> Your current water and gas supply will continue and remain with your existing service provider. Only your electricity account will be transferred to Best Electricity (BE).
6. Do I still need to place a security deposit with BEST ELECTRICITY(BE) after I switch over?
-> You do not need to place a deposit if you are an existing account holder with SP.
-> Security Deposit will be collected and retained on behalf of Retailer by SP Group if you are a new account holder.
7. What is the difference between SLRP and AMI meter? Is it necessary for me to change to AMI meter?
->SRLP (Static Residential Load Profiling) meter are only read on a bi-monthly basis whereas AMI meter is captured on a half-hourly basis. There will be a one-time charge of $42.80 per meter should consumer opt in for an AMI meter installation upon switching.
-> No, it is not compulsory to change.
8. Will I get any rebates using any credit cards to pay?
-> Yes. If you use POSB everyday card to pay, 1% cash rebate will be credited to your card by end of the following calendar month.
9. What should I do if I would like to terminate the plan earlier?
-> You may do so by notifying BE at least 10 business days before the contractual end date.
-> Early termination penalty calculation: Rate Number of months left (round up to the nearest month)
10. What will happen to my security deposit if my account is closed?
->The Security Deposit will be used to offset the Final Bill Charges.
11. Will I be charged for Transmission Loss Factor and Carbon Tax?
-> No. BE will absorb the charges.
12. Who should I contact if I experience any power failure/power trip?
->You may contact SP (Electricity Supply Interruption) at 1800 778 8888 (24-Hour Hotline).
13. Who should I contact if I have enquiries regarding my contract/bills?
->You may contact BE Customer Service Hotline at 6898 2020.